Yes, we do. The GDPR (General Data Protection Regulation) is an EU law and we must comply with it – just as we comply with all other laws that apply to Thinktrain.
In some cases, Thinktrain processes your personal data in order to provide our own services to you. In some cases, you use a service offered by an organization that cooperates with Thinktrain, such as a municipality, property owner, or other partner. In that case, we process personal data on behalf of that organization.
You can request that your personal data be erased. Send an email to our customer support team and they will help you further. In some cases, we may need to handle your request together with the organization that offers the service to you.
Yes, you can. Under “Profile” you can see what information we have saved about you. If you would like a consolidated copy, you can contact our customer support and they will help you further. In some cases, the request may need to be handled together with the organization that offers the service to you.
Thinktrain processes personal data in order to provide our services to users in a secure and reliable way. We do not sell personal data to third parties. When we share personal data with others, we only do so when it is necessary to deliver the service, comply with legal obligations, or in accordance with the choices and relationships that apply to the service you use.
| Name, Personal identity number, Telephone number, Email address | We process this information to be able to identify you as the account holder. Telephone number and email address are used in cases where we need to get in touch with you. | | --- | --- | | Access card number | This information is used to be able to identify who has access to certain of our services. | | Geographic positioning data | This information is used to assist you when searching for bicycles in your local area, and to ensure that the bicycle is returned to the correct place. |
Thinktrain processes your personal data when necessary to provide and administer our services to you, for example to create and manage your account, give you access to the services, handle payments and invoicing, and provide support when you contact us.
We also process personal data when required to comply with legal obligations, for example under accounting legislation or other requirements that apply to our business.
In some cases, we process personal data to maintain security, operations, and important communications related to our services. This may include, for example, information about changes to the service, updates to terms, or other information you need in order to use the service in a safe and correct way. Such processing may, in some cases, be based on our legitimate interest or to comply with legal obligations.
If you have chosen to receive newsletters, offers, or other optional information from us via email or SMS, we process your personal data for this purpose based on your consent. You can withdraw your consent at any time.
If a service is offered to you by an organization that cooperates with Thinktrain, for example a municipality, property owner, or other partner, we may also process personal data on behalf of that organization and in accordance with its instructions.